Home / Warranty and Store Policies

Warranty and Store Policies

Warranty

We offer a 2 year warranty, against defects.  LEI will repair or replace product at our option.   LEI is not responsible for subsequent damage as a result of proper or improper use of product.  We will accept 45 day returns if returned in original packaging and in new condition. Prior to return request authorization from seller.   
To initiate your warranty, please email info@biketowleash.com the following information:
  • Where you purchased the BTL
  • Photos of installation and damage
  • Serial # (Located on the leash)
  • Your Contact Information

 

Have a leash with many thousands of miles on it? Outside your warranty but still want to ride?

  • Contact us for a Product Refurbishment! Send pictures of your leash to info@BikeTowLeash.com so we can diagnose and prepare to get you back on the trails faster! 

  •  

    Then purchase Product Refurbishment 
  • And then send us your BTL to our returns address
    • LEI RETURNS
      8815 Conroy-Windermere Rd.
      # 197.
      ORLANDO, FL 32835

 

Store Policies 

Shipping Policy  -- For retail orders received by 4pm Eastern Standard Time, USA; we typically ship on the same business day. Currently, Thursday, Saturday and Sunday are not our business days. This may affect "Two day" delivery timelines. 


Customer Service Policy -- Feel free to contact us via email at info@BikeTowLeash.com.  Providing photos, make and model of your ride is very beneficial.  You may find attachment requirements for ordering what you need in on our Fit Chart.  The chart starts with bikes. You must scroll down for trikes, mobility scooters and chairs.  There are helpful videos on our website and www.YouTube.com/BikeTowLeash YouTube channel.  If you still have questions, please request a whatsapp video call over wi-fi, with your ride, and product. 

 

    Exchange Policy -- If for any reason there is a product defect, return it within the 2 years of purchase, the warranty period.  We will repair or replace based on the condition.  We also have a refurbishment program for out of warranty items found in our FAQs as well.  

     

     

    Extended Information on these Topics and more can also be found at Shipping, Delivery, and Returns