Terms & Conditions

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Shipping schedule

Please see the note on the BTL page for current shipping times. This may vary with inventory, production and peak demand.

Accessory & clothing items are often made to order so shipping dates may vary accordingly if out of stock for your particular size and needs.

 

Exchanges & Returns

Exchanges: We don't exchange products. Please place a new order for the things you want and return your item(s) at your convenience.

 

Returns:

 

Did you receive a defective item?

Did we ship the wrong thing?

Did the order arrive damaged?

Notify us within 45 days of receipt via email info@BikeTowLeash.com for authorization.

We will make it right.

 

You have a full 45 Days to make your return.  

There is a 45 day time limit on returns. The item must be in brand new, unused condition and returned with its original packaging to get a full refund. We do not pay or refund shipping costs.

Most dogs absolutely love the BTL. However, we can’t guarantee your dog’s condition or attitude next to bicycle wheels. [Helpful hint: if there is bike fear, try walking with your dog and bike first to get them used to the bike]. All dogs are different, like kids, they like most things, most of the time. If your dog just doesn't like biking, please do a good deed and donate your BTL, if in used condition, to your local rescue. We know they will love you for it.

Please follow these instructions to return something for a refund:

1. Returned items must be in brand new condition to receive a refund. Absolutely no teeth marks, dirt or slobber.
2. First, contact LEON Engineering for Return authorization then Pack the item(s) carefully in original packing with all instructions and parts.
3. Use the Return address on the invoice sent with the order. If you don't have the original paperwork, include your shipping address name, billing address, phone number and email address so we can find your account.
4. Returns address:
LEON Engineering, Inc.
BikeTowLeash.com RETURNS
8815 Conroy-Windermere Rd.
# 197.
ORLANDO, FL 32835

For a successful return:

• We suggest tracking with UPS or the Postal Service for returns. We don't pay for return shipping or lost items.
• Insure your packages! A refund will not be given for lost or damaged returns (it can happen).
• You'll receive a credit in the same form of payment originally used.
• We'll email you when your return is processed. Please allow 5-7 business days from the time we receive your return.
• Clothing Items: Most returns are due to guessing at the sizes. Rather than guessing, use the size chart provided for the item or check your (or recipients) closet for correct sizes. Do not return items with any teeth marks, slobber or dirt on them, you will not get a refund. We will not refund you for these. We can’t.
• Again, if for any reason your dog does not love the product, perhaps cannot get over a fear of bike wheels, [Helpful hint: if there is bike fear, use treats, then try walking with your dog and bike to get them used to the bike]. and if the BTL is in used condition, please donate it to your local shelter or rescue. We know they will love you for it!

Warranty

• Bike Tow Leashes are warranted for a full two years against manufacture defects.  Contact us at info@BikeTowLeash.com with any problems.
• As stated in the instructions, dragging your dog will cause the BTL mast to rub the rear tire.  CONTINUING TO RUB THE REAR TIRE WILL DAMAGE BTL AND VOID WARRANTY.  So do not drag your dog.  It is cruel and not a way to make them enjoy biking. Certainly pull your dog out of harms way and let them rest and drink.
• Instructions are to be followed or warranty is void

Outside your warranty but still want to ride?

Check out our Product Refurbishment