Terms & Conditions
It's Safe, Stable and Easy To Use Bike Tow Leash right down to our website!
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Shipping schedule
Please see the note on the BTL page for current shipping times. This may vary with inventory, production and peak demand.
Accessory & clothing items are often made to order so shipping dates may vary accordingly if out of stock for your particular size and needs.
Exchanges & Returns
Exchanges: We don't exchange products. Please place a new order for the things you want and return your item(s) at your convenience.
Returns:
You have a full 45 Days to make your return.
There is a 45 day time limit on returns. The item must be in brand new, unused condition and returned with its original packaging to get a full refund. We do not pay or refund shipping costs.
Most dogs absolutely love the BTL. However, we can’t guarantee your dog’s condition or attitude next to bicycle wheels. [Helpful hint: if there is bike fear, try walking with your dog and bike first to get them used to the bike]. All dogs are different, like kids, they like most things, most of the time. If your dog just doesn't like biking, please do a good deed and donate your BTL, if in used condition, to your local rescue. We know they will love you for it.
Please follow these instructions to return something for a refund:
1. Returned items must be in brand-new condition to receive a refund: absolutely no teeth marks, dirt, or slobber.
2. First, contact LEON Engineering for Return authorization then Pack the item(s) carefully in original packing with all instructions and parts.
3. Use the Return address on the invoice sent with the order. If you don't have the original paperwork, include your shipping address name, billing address, phone number and email address so we can find your account.
4. Returns address:
LEON Engineering, Inc.
BikeTowLeash.com RETURNS
8815 Conroy-Windermere Rd.
# 197.
ORLANDO, FL 32835
For a successful return:
- We suggest tracking with UPS or the Postal Service for returns. We don't pay for return shipping or lost items.
- Insure your packages! A refund will not be given for lost or damaged returns (it can happen).
- You'll receive a credit in the same form of payment originally used.
- We'll email you when your return is processed. Please allow 5-7 business days from the time we receive your return.
- Clothing Items: Most returns are due to guessing at the sizes. Rather than guessing, use the size chart provided for the item or check your (or recipients) closet for the correct sizes. Do not return items with any teeth marks, slobber or dirt on them, you will not get a refund. We will not refund you for these. We can’t.
- Again, if for any reason your dog does not love the product, perhaps cannot get over a fear of bike wheels, [Helpful hint: if there is bike fear, use treats, then try walking with your dog and bike to get them used to the bike]. and if the BTL is in used condition, please donate it to your local shelter or rescue. We know they will love you for it!
Warranty
- Coverage:
- Bike Tow Leashes are warranted for two years against manufacturing defects. If you encounter any issues, please contact us at info@BikeTowLeash.com.
- Usage Instructions:
- Avoid dragging your dog as this will cause the BTL mast to rub against the rear tire, which can damage the BTL and void the warranty. Instead, gently pull your dog out of harm’s way and allow them to rest and drink.
- Ensure the Ebike power is off when using the Bike Tow Leash.
- Use appropriate harnesses that allow your dog’s limbs freedom of movement and keep them beside the bike. Recommended options include harnesses that clip to the side near the dog’s shoulder or a martingale collar. Avoid "No Pull" harnesses or Towing harnesses.
- Compliance:
- All instructions must be followed to maintain the warranty.
Outside your warranty but still want to ride?
Check out our Product Refurbishment