Warranty and Store Policies
- Where you purchased the BTL
- Photos of installation and damage
- Serial # (Located on the leash)
- Your Contact Information
Outside your warranty but still want to ride?
Check out our Product Refurbishment
Shipping Policy -- For retail orders received by 4pm Eastern Standard Time, USA; we typically ship on the same business day. Currently, Thursday, Saturday and Sunday are not our business days. This may affect "Two day" delivery timelines.
Customer Service Policy -- Feel free to contact us via email at info@BikeTowLeash.com. Providing photos, make and model of your ride is very beneficial. You may find attachment requirements for ordering what you need in on our Fit Chart. The chart starts with bikes. You must scroll down for trikes, mobility scooters and chairs. There are helpful videos on our website and www.YouTube.com/BikeTowLeash YouTube channel. If you still have questions, please request a whatsapp video call over wi-fi, with your ride, and product.